Refund & Exchange Policy

 

All sales are final. 

 We do not accept returns, order cancellations once order has already been placed, or exchanges under ANY circumstance. All sales are FINAL. Once order is placed, Customer assumes full responsibility of their order once it ships/hand delivered. 

We take pride in our work and we strive for quality, with that said, everything is carefully inspected before it goes out the door, please be very careful handling our mirrors, as they are extremely fragile. Some are built frameless leaving them more vulnerable to damage. 

Medinavanity.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or if you purchased route insurance, please contact them to file a claim or let us know and we can assist you in filing your claim. You will need to send us photos of the damages - please email your photos to customerservice@medinavanity.com and we will try to resolve the issue with the courier as efficiency as possible. Insurance option via Route is available to you at checkout.

If you are having technical issues, we ask that you let us know right away. Please call or text (909)385-1510 or email customerservice@medinavanity.com along with information of the experience you are having. We do not warrant physical or cosmetic damages, however, for all Hollywood Dream vanity mirrors, glass can be replaced at a small cost if needed.

Hand delivery orders

Unclaimed orders will be restocked and you will not be refunded. Please be sure to promptly communicate with us to arrange delivery date when alert is sent to your phone number you provided at checkout. We will attempt to reach out to you as consistently as possible, however, if we do not hear back from you within 14 days of trying to reach out to you to deliver your order, your order will be restocked and you will not be refunded. We offer Delivery + install on most items, however some items are not eligible for installation, if the item is not eligible, it will be noted in the description. Installation is complimentary on items that are eligible  

Delivery time frame is typically arranged day of delivery date that is scheduled. Delivery time frame always varies, however, We try to get all deliveries done between 12pm-7pm 

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